When it comes to electronic signature solutions, businesses have many options. But why do so many choose eZsign over other providers? To answer this question, we gathered feedback from our clients across various industries. Their experiences highlight the key reasons why eZsign stands out in a competitive market.

1. Exceptional Customer Service and Support

One of the most consistent themes in our customer feedback is the high level of support that eZsign provides. Clients who had previously used DocuSign, shared that the ability to speak directly with a representative when they had questions was a significant factor in their decision to switch to eZsign. A food services company that handles online sales orders with e-signatures noted that, in two years with DocuSign, he was never able to get the same level of personalized support as he does with eZsign.

Several other clients have echoed this sentiment, praising the eZsign team for their follow-up and training services. A large forestry industry client emphasized that the check-ins from eZsign staff demonstrated the company’s commitment to customer satisfaction. Similarly, a commercial cleaning company appreciated the clear explanations and quick responses from her eZsign e-signature training expert, which made the integration process of their eZsign e-signature solution smooth and efficient.

2. Seamless Integration with Existing Systems

Many businesses highlight eZsign’s seamless integration with their existing software and processes as a major advantage. It makes their workflow more efficient and reliable. For example, eZsign users praise the flawless integration with their industry-specific software, noting that API calls return minimal to no errors. Electronic signature integration has been a game-changer for property management companies, real estate businesses, healthcare providers and a variety of SME businesses that want eZsign e-signatures integrated or connected to their CRMs and other software systems.  

Municipal customers also benefit from eZsign’s integration capabilities. One municipality customer noted how easy it was to integrate the system with their permit application process, leading to increased satisfaction among citizens and staff alike. The ease of use and reliability of eZsign have made it an indispensable tool for their operations. Permits are now issued in minutes versus days or weeks. 

3. Enhanced Security and Compliance

Security is a top priority for any business, and eZsign delivers the peace of mind that companies need. One long-time user highlighted how eZsign’s robust encryption and authentication protocols ensure that documents are securely signed and legally recognized by authorities like Revenu Québec and the CRA, which is crucial for his business.

Car dealerships also appreciate eZsign’s security features. All dealerships, new, used or rental have several types of legal contracts and paperwork that have various signing needs. And their specific regulations that often vary by province, The mandatory authentication methods help reduce the risk of fraud, and the platform’s ability to handle both remote and in-person signatures ensures compliance with legal standards. This flexibility is particularly reassuring for industries that require high levels of security and regulatory adherence, like automotive dealerships.

4. Significant Time and Cost Savings

Businesses are also choosing eZsign for the substantial time and cost savings it offers. Many customers report that documents are signed ten times faster with eZsign compared to their previous providers. For example, a municipality customer noted that before eZsign, it took two to three weeks to collect the necessary signatures for a city contract. Now, the process is completed overnight.

Moreover, eZsign is often more cost-effective than other solutions. Customers have noted that eZsign software costs 30% to 40% less than their previous e-signature provider. They also appreciate the unlimited documents feature, which eliminates the worry of unexpected overage costs.

5. Flexibility and Customization

eZsign’s flexibility and customization options are another reason why businesses are making the switch. eZsign users highlighted the various authentication methods available, which can be tailored to suit different business needs. Also, the user permission and folder types control document access across different business units, departments or locations and by user type, ensuring that only authorized personnel can view or share documents.

Conclusion: The eZsign Difference

The feedback from our customers makes it clear: eZsign is more than just an electronic signature solution. It’s a trusted partner that offers exceptional customer service, seamless integration, enhanced security, significant time and cost savings, and the flexibility to meet the unique needs of any business.

If you’re looking for an e-signature solution that delivers on all fronts, consider eZsign—a choice that businesses across industries have made with confidence.