When comparing e-signature solutions like eZsign and Acrobat Sign, what becomes clear is that there’s no need to break the bank for brand recognition alone. While Acrobat Sign—backed by Adobe’s brand power—is popular, is it worth the extra cost? Here’s why eZsign, an equally reliable but lesser-known option, is the clear choice for small businesses and Canadian companies.

1. Price: Why Pay for a Brand Name?

We all recognize Adobe’s name, but brand recognition doesn’t have to mean higher costs for essential services. eZsign’s pricing is designed with small and mid-sized businesses in mind, offering all the critical e-signature features without complex, costly tiered plans. Where Acrobat Sign introduces premium costs and add-ons for essential features, eZsign offers everything in one place at a much more accessible price.

Winner: eZsign

Imagine needing to send an extra document and being hit with additional fees—that’s the reality with many of Acrobat Sign’s pricing tiers. eZsign offers unlimited documents and signatures, ensuring your team isn’t faced with unplanned costs as you grow. Customer reviews rave about this feature as it provides SMBs with the freedom to scale without stress.

Winner: eZsign

Both eZsign and Acrobat Sign boast robust security features, but eZsign has a significant advantage for Canadian businesses. While both Acrobat Sign and eZsign meet global electronic signature standards, eZsign is also compliant with Quebec Law 25, PIPEDA, and stores data in Canadian data centers to ensure easy local compliance. This Canadian-specific setup keeps sensitive information closer to home and adheres to strict legal standards to ensure top-level data protection.

Most businesses don’t have the time or resources for weeks-long software rollouts, and eZsign’s intuitive interface is designed to have you up and running in under an hour. User ratings consistently rank eZsign as easy to navigate with a minimal learning curve, while complaints for Acrobat Sign often mention the steep learning curve, especially for new users. In addition, eZsign includes personalized training with their e-signature expert team. To help not with just product training but how to improve your overall workflows and processes. eZign is people helping people. That makes it the true winner.

Winner: eZsign

If you need support, eZsign offers support for all plans and users. At eZsign 84% of customer inquiries are responded to is 1.5 minutes and 96% within 5 minutes. Acrobat Sign, on the other hand, restricts premium support to higher-tier customers, making eZsign the better choice for companies who need reliable help on all pricing tiers. In reviews, eZsign’s support consistently receives high ratings for responsiveness, while complaints about Acrobat Sign’s slower, limited support are common among SMB users.

Winner: eZsign

Unlike global giants, eZsign is a brand and application that’s built with SMBs and Canadian businesses in mind. With features like unlimited customization without additional costs and a commitment to Canadian compliance, eZsign offers the best value for businesses that can’t afford big-enterprise-level costs. Acrobat Sign, while globally recognized, lacks this same level of market focus and flexibility for Canadian companies.

Noteworthy: While this article focuses on the needs of small and medium-sized businesses, it’s important to highlight that eZsign is also a solution for enterprise-level companies. Several large enterprises use eZsign’s Enterprise plans and API access, and eZsign has a proven track record of successfully winning rigorous RFPs

Winner: eZsign 

When you get down to it, eZsign offers everything growing businesses and Canadian companies need without the hefty brand markup. With unlimited documents and signatures, robust local compliance, and unmatched customer support, eZsign’s user-first approach is the best choice for any business looking to streamline their operations without added complexity or cost.

Why pay extra for a brand name when eZsign gives you more value? Contact us today to see how eZsign can support your business growth with a seamless, secure, and affordable e-signature solution.